Cancellation and Refund Policy

 

Effective Date: 1 Jan 2025

At The Fresh Tokri, we strive to deliver the freshest fruits and vegetables in just 45 minutes! However, if you are not satisfied with your order, we offer a simple cancellation, return, and refund process.

1. Order Cancellation Policy

• Before Dispatch: You may cancel your order within 3 minutes of placing it, as long as it has not been dispatched. Contact our customer support at 9220311919 to cancel.
• After Dispatch: Once the order is out for delivery, cancellations are not allowed.

2. Returns & Exchanges

We accept returns or exchanges only for products that are:
✅ Damaged or spoiled upon arrival.
✅ Incorrect items delivered.

Conditions for Returns & Exchanges:

• The issue must be reported on the same day of delivery.
• The product must be returned in its original packaging.
• Our team will verify the issue before approving an exchange or refund.

3. Refund Policy

If a return or exchange is approved, you can choose between:

• A replacement of the same product (based on availability).
• A refund to your original payment method.

Refund Processing Time

• Online payments: 5 business days to reflect in your account.
• Cash on Delivery (COD): Refunds will be processed as store credit or bank transfers.

4. Contact Us

For any concerns regarding cancellations, returns, or refunds, reach out to:
info@boskymart.com
9220311919