Terms & Conditions


Effective Date: 1 Jan’25

Welcome to The Fresh Tokri! These Terms & Conditions ("Terms") govern your use of our website [thefreshtokri.com] and services. By accessing or making a purchase, you agree to these Terms.

1. General Terms

  • You must be 18 years or older to use our services.
  • You agree to provide accurate and complete information when placing an order.
  • We reserve the right to modify these Terms at any time. Continued use of our website constitutes acceptance of the updated Terms.

2. Orders & Payments

  • All orders are subject to availability. If an item is out of stock, we will notify you and provide alternatives.
  • Prices are listed in [Your Currency] and are subject to change without prior notice.
  • We accept payments via Cash and Online methods. By placing an order, you authorize us to process your payment.

3. Shipping & Delivery

  • We guarantee 45-minute delivery for all online orders within our service areas.
  • Delivery times may be affected by factors beyond our control, such as weather or traffic.

4. Cancellations, Returns & Refunds

  • Orders can be canceled before dispatch by contacting customer support.
  • Returns or exchanges are allowed only for products received in poor condition, and the complaint must be raised on the same day of delivery.
  • Refunds, if applicable, will be processed as per our [Cancellation & Refund Policy].

5. Product Quality & Liability

  • We take utmost care to ensure the freshness and quality of our products.
  • We are not responsible for product deterioration due to improper storage after delivery.
  • We are not liable for any health issues arising from the consumption of our products unless proven to be due to our negligence.

6. User Accounts & Conduct

  • You are responsible for maintaining the confidentiality of your account credentials.
  • Any fraudulent activity or misuse of our platform may result in account suspension or legal action.

7. Loyalty Program

  • Our Loyalty Program rewards customers for their purchases. Points can be redeemed for discounts on bills.
  • Points are awarded based on the order value and are non-transferable.
  • We reserve the right to modify, suspend, or terminate the loyalty program at any time without prior notice.
  • Any misuse of the loyalty program may result in forfeiture of accumulated points and suspension from the program.

8. Intellectual Property

  • All content, including text, images, logos, and trademarks on our website, is the property of Bosky Mart Limited. Unauthorized use or reproduction is strictly prohibited.

9. Dispute Resolution

  • If you have any concerns, please contact us first to resolve the issue amicably.
  • In case of unresolved disputes, the matter will be subject to Arbitration in Delhi before any legal action is taken.
  • Any legal claims shall be governed by the laws of India and handled in the courts of Delhi.

10. Contact Us

For any questions or concerns, reach out to:
info@boskymart.com
9220311919